This article is about the Proxi admin app at app.proxi.co.
The first large message a new workspace sends may wait for a quick look from our team before it goes out. This is a one-time thing, it usually clears within a few hours, and you don't need to do anything — here's why it exists and what to expect.
Why We Do This
Every message you send through Proxi shares a reputation with everyone else's. If a spammer slipped through and blasted junk, email providers and phone carriers would start filing everyone's messages into spam folders — including your newsletter to the businesses on your main street. A quick look at first messages keeps that from ever happening, so your messages keep landing in inboxes where they belong.
What Gets a Quick Look
Your first bigger email — emails to a few people right away, so a test to your board or a small committee never waits.
Texts from a new workspace — texts are always checked first while your workspace is new, since they're the most tempting target for spam.
Once your workspace has a clean first send, messages go out immediately from then on.
What You'll See
The composer tells you ahead of time — if your message will get a look first, a note appears above your draft that says "We take a quick look at first messages." When you hit send, you'll see "Sent for review — we'll get it moving shortly." Your message is saved and queued; it goes out automatically as soon as it's cleared, usually within a few hours. Scheduled messages work the same way — clearing happens before the send time whenever possible.
Good to Know
You never lose anything — the message sends exactly as you wrote it once it's cleared. There's nothing to resubmit.
This is about when the message goes, not whether — the review exists to catch spammers, not to edit your newsletter.
Sending something time-sensitive, like a day-of event reminder? Message us through the chat bubble and we'll take a look right away.