This article is about the Proxi admin app at app.proxi.co.
Listing Updates is the one place everything to do with your listings waits for you. It's a card at the top of your Listings page, and it only appears when there's something to look at — no empty inbox staring at you on a quiet week.
The heading tells you the size of the job: "3 items need your review."
The Three Things That Land Here
Someone wants to manage a listing. You see their name and email, which business they're asking about, their phone if they gave one, and their note. It reads like "Sam Ortiz · [email protected] — Wants to manage Blue Heron Bakery."
A new business signed up. Tagged New Listing. Approving it creates the listing from what they filled in.
Someone suggested changes to a business you already have. Tagged Listing Update. Approving applies their answers to the existing listing.
Every row has Approve and Decline. If a submission also said they'd like to look after the listing, the row says "wants to manage it" so you can decide both things at once.
Declining Kindly
Choosing Decline opens a box asking why. Whatever you write goes to the person in their email. It takes ten seconds and it's the difference between a business feeling brushed off and understanding what to fix — "we only list businesses inside the district" saves everyone a follow-up.
Watching What Managers Change
Once you've approved someone, their later edits go live straight away — that's the point of handing over the keys. But you still see everything they do.
Underneath the review card there's a quiet link reading Manager activity with a count. Open it and you get a running list: who changed what, when, and the exact before and after for each thing — the old value with a line through it, the new value beside it.
Each entry gives you two choices:
Revert — puts the old value back. The entry then shows a Reverted badge so you know it's been dealt with.
Dismiss — clears it from the list without changing anything. This is the one you'll use most, for changes that are simply fine.
This is what makes self-service comfortable. You're not approving each edit one by one, but nothing is happening behind your back either.
Good to Know
Approving a claim adds that person as an Editor on that single listing and emails them a portal sign-in link.
The manager activity list stays available even when nothing needs review — the review card hides, the activity link doesn't.
A reverted change doesn't email the manager. If it matters, tell them why — they may have had a reason.
To see what a manager can actually change, see In the Portal: What Your Businesses Can See and Update.