This article is about the Proxi admin app at app.proxi.co.
Setting up a custom domain has two halves: tell us the address you want, and add one record where your domain is managed. Most of the waiting in between is just the internet catching up. Here's the whole journey — using maps.yourtown.org as the example.
1. Submit Your Domain for Review
Go to Settings → Custom Domain & Email.
Type the address you want — a subdomain of a domain you own, like maps.yourtown.org — and click Submit.
The page shows Pending Review. Our team gives every domain a quick look before it goes live; you'll get an email as soon as it's approved, usually within a business day.
2. Add the DNS Record
The approval email includes the exact record to add — and this step happens wherever your domain is managed, not in Proxi. If someone else takes care of your website or IT, forward them the email; it has everything they need. The record looks like:
Type | CNAME |
Host / Name | maps (some providers want the full maps.yourtown.org) |
Value / Points to | The address in your approval email |
The same details appear on the Set up DNS and verify step of the settings page, so you don't need to keep the email handy.
3. Verify
Once the record is in, come back to Settings → Custom Domain & Email and click Verify DNS.
When it checks out, the step shows Complete — your maps and pages are live on your domain.
DNS changes can take up to 48 hours to take effect, though it's often minutes. If Verify DNS doesn't succeed right away, wait a bit and try again — no harm in checking as often as you like.
Set Your Reply-To Address
On the same page, fill in Reply-To Email Address and click Save. When someone replies to an email Proxi sends on your behalf — a portal invite, a submission confirmation — the reply goes to this address instead of to us.
Good to Know
Changing your domain later starts a fresh review for the new address — same steps, new record.
If you switch domains, links and QR codes that used the old address keep working — they open the standard proxi.co address instead of breaking.
Removing your domain (the Remove Domain button) means all links using it stop working, so treat it as a last resort.
Wondering what actually shows up on your domain once it's live? See Put Your Maps on Your Own Domain.